Senior Systems Analyst (17-01115)

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ID: 9960170

Number: 17-01115

Start Date: 2017-07-24 00:00:00

End Date: 2018-07-23 00:00:00

Job Description:

"As per our client need we are unable to work on Corp to Corp for this position, please apply only if you are eligible to work on CompuGain W2 .

Job Title: Senior Systems Analyst

Duration: 12 months (with likely extension).

Location: Gaithersburg, MD 20878.


Leads service provider associates in support of application delivery for Client’s Reservation System. Performs research, analysis, troubleshooting, design and implementation of applications to meet current and future user requirements. Monitors the performance compliance to the application delivery Service Level Agreements (SLA). Works with Service Providers and monitors their adherence to the agreed SLAs and Key Performance Metrics. Ensures the highest quality of service for IT Delivery function and customer satisfaction.

Education and Experience:


8+ years’ experience in software design, development and maintenance of high performance, high availability TPF, z/TPF transaction systems

5+ years’ experience in object oriented design, and development and maintenance of C++ in the TPF / z/TPF environment

5+ years’ experience in design, development and maintenance using Service Oriented Architecture and SOAP/ XML services

5+ years hands-on experience with application development, maintenance and testing tools such as TPF Toolkit, TPF/GI, SoapUI, and XMLSpy

Undergraduate degree in Computer Sciences, Information Systems or related fields


Experience in the maintenance of Java applications

Graduate degree or equivalent work experience

Experience in waterfall and/or agile software development methodologies

Solid understanding of ITIL v3 framework

Knowledge of Capability Maturity Model Integration (CMMI)

Experience of working in CMMI level 3 or higher environments

Experience in working in managed services environment with multiple service providers in an on-site, offshore model

Experience working in Travel & Hospitality industry


Technical Leadership

Trains and/or mentors other team members, and peers as appropriate

Provides financial input on department or project budgets, capital expenditures or other cost/resource estimates as requested

Identifies opportunities to enhance the service delivery processes.

Delivering Technology

Performs more complex quantitative and qualitative analyses for service delivery processes and projects.

Facilitates achievement of expected deliverables and obligations of Services Providers

Validates completeness of requirements prior to Service Provider solutioning

Ensures all projects follow the defined service delivery processes

Ensures proper coordination with appropriate IT and vendor relations teams

Provides consultation for routine and complex systems delivery

Ensures early warning to the business stakeholders and executives regarding degraded or missed service levels

Coordinates with Operations and Infrastructure teams for deployment and production support activities

IT Governance

Follows all defined IT standards and processes (i.e. Delivery On-boarding Framework, SDLC, Incident Management etc,) and provides input for improvements to the appropriate process owners as needed

Maintains a proper balance between business continuity and operational risk

Participates in Daily, Weekly, Monthly and other periodic meetings with service providers and business stakeholders to discuss and communicate status updates on activities

Participates in Daily, Weekly, Monthly and other periodic meetings with department leadership and IT Leadership to provide regular status updates on activities

Service Provider Management

Reviews estimates of work effort for discretionary and non-discretionary incidents provided by Service Providers for accuracy

Validates that Service Providers suggested designs and services meet client standards, agreed quality levels, agreed SLAs and metrics

Monitors Service Provider outcomes and deliverables

Makes short term plans for the team to effectively utilize available resources

Facilitates timely resolution of service delivery related problems and minimizes the impact to clients and applications



Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

Leading Through Vision and Values – Keeps the organization’s vision and values at the forefront of employee decision making and action.

Managing Change – Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.

Problem Solving and Decision Making – Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

Professional Demeanor – Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Strategy Development – Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

Building a Successful Team – Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.

Strategy Execution Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.

Driving for Results – Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Building Relationships

Customer Relationships – Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

Global Mindset – Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Strategic Partnerships – Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales and Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.

Generating Talent and Organizational Capability

Developing Others – Supports the development of other’s skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively.

Organizational Capability – Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

Learning and Applying Professional Expertise

Continuous Learning – Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.

Technical Acumen – Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges

o Technical Intelligence: Knowledge and ability to define and apply appropriate technology to enhance business process

o Development Methodologies: Knowledge of general stages of SDLC framework and the application tiers within the development space.

o Information Security: Knowledge of the security considerations relevant within the development space, including industry best practices related to information security

Business Acumen – Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

Basic Competencies – Fundamental competencies required for accomplishing basic work activities.

o Basic Computer Skills – Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

o Mathematical Reasoning – The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.

o Oral Comprehension – The ability to listen to and understand information and ideas presented through spoken words and sentences.

o Reading Comprehension – Understanding written sentences and paragraphs in work related documents.

o Writing – Communicating effectively in writing as appropriate for the needs of the audience.

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