Installation Coordinator (17-01429)

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ID: 10096922

Number: 17-01429

Start Date: 2017-09-18 00:00:00

End Date: 2017-12-31 00:00:00

Job Description:

Job Title: Installation Coordinator, PSS Rollouts and Deployment Planning

Duration: 3 months (with likely extension).

Location: Bethesda, MD 20817

 Position Summary:

Provide remote coordination of Mobile Key Installation activities for properties, and perform installation activities as needed.   Adhere to department procedures and standards. Complete rollout project work as assigned. Position requires no travel and will be based in the Gaithersburg office.

 Expected Contributions:

  • Learn all Mobile Key rollout activities and procedures
  • Keep properties on track for Mobile Key efforts
  • Use SharePoint to track project tasks and follow up with properties as needed
  • Document issues and risks and provide regular updates to the project team
  • Make recommendations on improvements to existing processes to help streamline the project
  • Manage installation timelines for properties
  •  Manage server ordering for properties
  • Manage PKI Ordering and installation for properties
  • Manage ISM7 processes for properties
  • Perform various server installation tasks as required.
  • Escalate issues in a timely manner
  • Provide phone and email support to property associates for Mobile Key tasks


  • Very strong MS office, skills – especially Excel.  Working knowledge of vlookups and other advanced formulas
  • Good organizational skills
  • Good time management skills
  • Strong customer service skills
  • Ability to work in a fast-paced environment with little supervision
  • Strong email and phone communication skills with ability to be firm on task timelines without alienating customers


  • Strong business writing
  • Working knowledge of networks, computer hardware, and software
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