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Help Desk Specialist 3 (17-01281)

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ID: 10035779

Number: 17-01281

Start Date: 2017-08-21 00:00:00

End Date: 2018-02-23 00:00:00

Job Description:

As per our client need we are unable to work on Corp to Corp for this position, please apply only if you are eligible to work on CompuGain W2

Job Description:

  • The main function of a Help Desk Specialist is to provide technical assistance to computer system users.
  • A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

Job Responsibilities:

  • Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
  • May install software or perform hardware testing remotely
  • Enter commands and observe system functioning to verify correct operations and detect errors
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Qualifications:

  • Associate’s degree in computer related field or equivalent training required
  • 5-7 years experience required
  • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
  • Basic ability to work independently and manage one’s time
  • Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software
  • Strong verbal and written communication skills
  • Expert level PC skills / troubleshooting skills
  • Demonstrated customer support / service skills
Employee Application
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Comments 2

  1. Post
    Author

    There appears to be a problem with uploading resumes….RED box indicating “Server returns a 0 Code”….not sure what that indicates in your scheme of things.

    1. Post
      Author

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