Events Planner (18-02608)

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ID: 11634677

Number: 18-02608

Start Date: 2019-01-01 00:00:00.0

End Date: 2019-12-31 00:00:00.0

Job Description:

Job Description:


  • The Client Services Partner aligns themselves with the event sales organization to ensure exhibitor clients receive value that far surpasses their sponsorship investment and re-sign year on year

Primary Responsibilities & Accountabilities

  • ¿ Partner with Event Sales Organization to drive satisfaction, account retention, satisfaction and growth
  • ¿ Serve as primary point of contact for exhibitor clients as it relates to maximizing the components of their sponsorship package
  • ¿ Cultivate and expand existing business relationships through frequent client interactions to understand client organization's objectives
  • ¿ Understand each client's sponsorship package and act as trusted advisor during the course of an event cycle to assure best use of each purchased product offering
  • ¿ Understand account renewal plans and focus on services that will promote the plan objectives
  • ¿ Assist in maintaining and expanding client relationships through onboarding, pre-event training, regular outreach, on-site delivery and post-event follow up
  • ¿ Available to receive, interpret and react to client requests in a customer focused manner that over-delivers exceedingly high value
  • ¿ Constant evaluation of the client experience allowing for improved processes and actions
  • ¿ Join Event Sales AE's on client calls and meetings, as needed, to secure renewals and promote retention and growth
  • ¿ Onsite presence at events to ensure 5* experience for exhibitor clients

Impact of Role: Expected Results

  • ¿ Flawless client experience resulting in unprecedented return on investment and retention
  • ¿ Quality service during every client interaction while developing deeper knowledge of client key initiatives
  • ¿ Ability to quickly identify and assess client needs and objectives

Relationships: Internal/External

  • Exhibitors participating in Client events
  • Sales AE, exhibitor logistics, operations team, product management

Technical/ Professional Skills & Competencies

  • Strong interpersonal and relationship building skills, strong Team Player, Business Acumen
  • Superior written and verbal communication skills; including presentation, facilitation, power of persuasion
  • Well defined time management and organizational skills; ability to prioritize workload and operate with a structured and passionate approach/methodology to deliver results


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