Data and Reporting Analyst (17-01624)

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ID: 10177333

Number: 17-01624

Start Date: 2017-10-23 00:00:00

End Date: 2018-10-31 00:00:00

Job Description:

Responsible for supporting the Enterprise Service Delivery Reporting team to analyze engineering data and processes. Multiple tools and resources will be used for regular reporting, ad hoc reporting and statistical analysis. Responsible for ensuring that data is communicated with accuracy across the organization and at various levels.

  • Actively and consistently support all efforts to simplify and enhance the customer experience
  • Works directly with the Service Delivery and Engineering leaders and internal business customers to understand reporting requirements and execute production of regular/ad hoc reports with a high degree of accuracy and in a timely manner.
  • Manipulates and analyzes large data sources from multiple platforms.
  • Assists with the establishment of dashboards, reports, and adhoc analysis.
  • Produces regular and adhoc reports to support various sales and marketing channels.
  • Evaluates reporting results through data investigation and analysis.
  • Identifies trends, patterns and opportunities for improvement based on data and results of reporting.
  • Monitors ongoing data feeds and perform root cause analysis and investigations on data quality issues.
  • May assist with developing, optimizing and maintaining complex data and reporting solutions (creating tables, views, stored procedures, triggers, error handling, etc.).
  • Performs other duties as requested by supervisor.

Skills /Abilities and Knowledge

  • Ability to read, write, speak and understand English
  • Ability to learn complex data structure, prevailing data and business rules to produce precise sets for analytics
  • Experience with data research using Excel
  • Experience with reports & dashboards in Salesforce
  • Experience with Tableau and SAS not required but preferred
  • A curious and investigative nature to identify and to resolve possible data inaccuracies
  • Ability to double check and confirm results of queries and identify data issues before delivering to business
  • A strong aptitude for numbers
  • Motivated self starter and self learner
  • Organized and methodical
  • Excellent work ethic
  • Can do attitude


  • BA /BS in computer science, management information systems, statistics, mathematics or equivalent technical or semi-technical undergraduate degree OR equivalent experience

Related Work Experience Number Of Years

  • Experience with complex reporting and data analysis 5
  • Experience with Excel 5

Skills /Abilities and Knowledge

  • Experience in creating complex Excel Macros (VBA knowledge preferred)
  • Experience in the Cable Industry
  • Knowledge of current analytics trends

Related Work Experience Number Of Years

  • Experience in cable industry 2-3
  • VBA Macro 2-3


  • Office environment
  • Minimal travel as required
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Comments 3

  1. Post

    Business professional with a wide range of skills and experiences including; telecommunications operations, tactical field operations, service restoration, quality assurance, problem analysis and resolution, new product installation and information systems technology. Best described as a self-starter and self-motivated individual capable of accomplishing almost anything given the tools and resources. Reliable, trustworthy and dependable. Values new challenges, appreciation of accomplishments, and good work ethics.

  2. Post

    701 Deer Creek Circle, Lithonia, GA 30038∙404-903-2249 – cell; 678-615-7225 – home∙ralph.grooms@gmail.com


    Professional Experience

    Comcast (R.O.C.) Chamblee, GA

    Forecasting III, Analysis & Forecasting
    Monitor all call volume and call center resources across the Central Division (10) states. Design and prepare reports using excel for senior management and leaders across the division. Lead projects that will enable improved processes, research, and analyze diversified data to draw valid conclusions. Evaluate, suggest, and implement new methods and techniques for operational improvement. Lead projects that will enable improved processes. Used Workforce tools: Aspect, Impact 360, Cognos now, Aceyus, Real Dash, Excel, CMS & Microsoft Office software.

    Comcast (X.O.C) Chamblee, GA

    HFC Technician I, XOC
    Monitored outages within the Southern Division; dispatched service technicians for repair. Managed Scheduled Maintenance repair work using Watchtower, Spectrum, break/fix tools. Managed Network Capacity and re-routing to ensure network reliability.

    Comcast Jonesboro, GA

    Maintenance Dispatch II
    Monitored network operations, reported unscheduled outages, dispatched personal for repair. Performed system maintenance to maintain system expected performance. Decreased customers impact by managing routing of traffic and directing restoration process.

    Comcast Norcross, GA

    Network Technician
    Monitored network performance of 2-way cable network. Ported and activated phone numbers and trouble shot issues with porting access and phone activation. Reported data for HUB sites and Nodes within the Southern Division.

    Comcast(formerly Media One) Stone Mountain, GA

    Telephony/High Speed Data Technician
    Accomplished the timely installation and repair of both residential Hi-Speed Data and Telephony. Ensured reliable service through ensuring correct installation of wiring and equipment and onsite diagnostics using an array of equipment and skills. All services were covered including Analog and Digital Television, High Speed Internet, and Twisted Pair Digital Telephony.

    Comcast(formerly Media One, GCTV) Alpharetta, GA

    Quality Assurance Field Inspector
    Responsible for auditing and correcting levels of service for cable subscribers. Inspected recent job sites, cable drops and lines to ensure National Standards were met. Directly responded to subscriber concerns regarding their level of service or the activation of cable services, to insure a responsive quality of service was maintained.


    Jackson State University (Jackson, Mississippi)
    Major: Physical Education and Recreation

    Military Experience

    United States Army/GA National Guard

    Communications Specialist
    Desert Storm/Shield Veteran
    Enduring Iraqi Freedom Veteran

    Letters of Recommendation Available Upon Request

  3. Post


    My name is Hal Morford. I am a Business Analyst in Medical Devices and Healthcare Management with Tableau, and Agile experience. I manage multiple Diabetes Care projects that assist leadership, and departments meet their current needs.

    In the course of those projects I work with current versions of SQL Server, Enterprise versions of SAP’s Crystal Reports, Business Objects, and Tableau, selecting data from multiple global servers that are processed into business intelligence for leadership.


    Hal Morford
    317 823-0854

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