Web Application for Troubleshooting Problems in Shipping Industry

Challenge

• Protecting Customer Intellectual Property – The troubleshooting rules are the Customers intellectual property that sets them apart from their competition
• Trouble shooting was provided via human interface like a call center

CompuGain Solution

• Educate the customer on the benefits of the IT and ROI by establishing process that is less dependent on human interactions to troubleshoot problems
• Educate the customer on the software life-cycle and provide assistance in many tasks that are typically performed by a Customer till the software is deployed in production
• Establish n-tier architecture with the objective to secure Customer IP
• Develop a software prototype using HTML to assist Customer to walkthrough all the scenarios in order to finalize requirements
• Demonstrate the customer how their intellectual property is safeguarded
• Provide assistance in getting their initial set of rules into production
• Provide onsite training and transition support
• Technology - .Net Framework, ASP.NET, C#, Visual Studio

Results

• Successful automation of troubleshooting process without prior knowledge of handling software development projects
• Significant cost savings by reduction of call center operations