We understand customers value realization comes from providing effective Application Maintenance Outsourcing (AMO) support involving delivery excellence by utilizing the right people with the right skills in the right locations and in the right stages of the AMO support lifecycle. We establish relationships with customers and seamlessly integrate with their teams and work as an extended team by nurturing their culture.

Leveraging our experience and proven methodology in AMO activities will help in right sizing the resource and delivery models which benefits the overall cost to customers.

Our AMO activities focus on the following:

• Corrective maintenance- Defect corrective approach and adherence to agreed upon SLAs
• Adaptive maintenance- Develop and deploy new features which bring value to customers time to time
• Perfective maintenance- Improve performance or maintainability of the applications managed
• Preventive maintenance- Analyzing patterns in finding out potential vulnerable areas in the application and provide preventive fixes

Our Offshore Delivery Model:

• Understand Application benefits and support objectives
• Understand customer’s delivery methodology
• Analyze and customize CompuGain's AMO approach
  • Identification and allocation of teams for each stage of the lifecycle.
  • Knowledge transitions and build knowledge repository
  • Infrastructure allocation
  • Define and agree upon SLAs, Escalation and Reporting
• Delivery Execution
• Periodic Retrospection and improvements